Learn more about the Qualit Improvement efforts at the City of Madison.
Video presentation on Quality in the City of Madison government at the Hunter Conference
Doing More with Less in the Public Sector by William Hunter, Jan O'Neill and Carol Wallen
Quality In The Community One City's Experience by George E. P. Box, Laurel W. Joiner, Sue Rohan, and F. Joseph Sensenbrenner
Transforming a Management System – A Case Study From the Madison Wisconsin Police Department
Quality Improvement and Government: Ten Hard Lessons From the Madison Experience
Quality Processes in Unexpected Places (the Madison, Wisconsin police department surveying those they arrested to get customer feedback)
